Refund policy

We want you to love what you get. If something isn't right, you have 30 days from the day your order arrives to request a return.

 

To be returnable, an item needs to be in the condition you received it: unused, unwashed, with tags still attached, and in its original packaging. We'll need your order number or proof of purchase.

 

How to start a return

Email us at teriscibetta@gmail.com with your order number and what you'd like to send back. We'll reply with instructions and the return address. Please don't ship anything before you hear from us, because returns sent without prior approval can't be accepted.

 

Who pays return shipping

If you're returning something because you changed your mind, or it wasn't quite what you pictured, return shipping is at your expense. We recommend a tracked service, since we can only refund items that actually reach us.

 

If we got it wrong, we pay. That covers items that arrive damaged, items that are defective, and cases where we sent the wrong thing. Email us within 7 days of delivery with a photo and we'll send you a prepaid return label or refund you in full, whichever you prefer.

 

Damaged or incorrect orders

Please open your package and look it over as soon as it arrives. If there's a problem, photograph it and email us right away. The sooner we know, the easier it is for us to file a carrier claim and put it right.

 

What we can't take back

Gift cards, and any item that has been used, washed, or had its tags removed.

 

Exchanges

The fastest way to swap something is to return the original for a refund and place a new order for what you want. That way your replacement ships immediately instead of waiting for the return to clear.

 

Cancellations

If you catch it before your order ships, email us and we'll cancel it. Once it's with the carrier we can't stop it, but you can return it under the policy above.

 

European Union customers

If your order is shipping to the EU, you have the right to cancel or return it within 14 days of delivery, for any reason and without giving one. The condition requirements above still apply.

 

Refunds

Once your return arrives we'll inspect it and email you either way. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If it's been more than 15 business days since we told you your refund was approved and you still don't see it, email us at teriscibetta@gmail.com and we'll chase it down.